Effective date: July 31, 2026
E-Soft Inc. ("E-Soft," "we," "us," or "our") operates Battleforge Evolutions, including the game, website at battleforgeevolutions.com, mobile applications, and related authentication, support, and payment services.
1. Contact information
E-Soft Inc.
5063 North Service Road
Suite 100-542
Burlington, ON L7L 5H6
Canada
Privacy contact: privacy@e-softinc.com
2. Information we collect
Account and login information
Battleforge Evolutions may create an account using an anonymous local identifier stored on your device. You may optionally bind your account to Google Sign-In. We may collect and store an anonymous local account identifier, internal customer/account ID, player ID and name, account creation and login times, IP address, optional Google account identifier, and session tokens.
When you use Google Sign-In, Google may provide your Google account identifier and, transiently during authentication, basic profile or email claims. We store only your Google account identifier unless this policy is updated to say otherwise.
Gameplay and community information
We collect information needed to operate the game, including player profile and progress; level, inventory, resources, purchases, rewards, attributes, heroes, troops, buildings, map position, alliance membership, and other gameplay state; chat participation and messages; mail, battle reports, events, rankings, and other game records; avatars you upload and their approval status; and support or administration flags where applicable.
Referral information
If you use Refer & Earn, we may store your referral code, associations between referring and referred accounts, eligibility and activity, and pending, available, or claimed rewards.
Support information
If you contact support, we collect ticket details and timestamps, messages, attachments you choose to upload, and the account/player information needed to respond. We operate our own support system and do not currently send customer email notifications for ticket updates.
Purchases
If you make purchases, we collect records needed to process, fulfill, audit, and support them, including account and player identifiers, product, order and transaction identifiers, payment processor, amount, currency, status, timestamps, fees, and applicable PayPal or Google Play purchase information. We do not collect or store raw credit-card numbers.
Device, technical, and log information
We may collect IP address, device/browser/app environment, session identifiers, connection events, operational events, and error, security, diagnostic, anti-abuse, and server logs.
Advertising
Battleforge Evolutions does not currently serve ads or offer rewarded ads. If we introduce ads, we will update this policy and applicable app-store disclosures.
3. How we use information
We use information to create and manage accounts; authenticate users; operate multiplayer gameplay; store progress; provide chat, alliances, avatars, support, purchases, referrals, and rewards; process purchases; prevent fraud, abuse, cheating, and unauthorized access; troubleshoot; maintain security and operational logs; meet legal and platform obligations; and respond to requests.
4. Sharing of information
We do not sell personal information. We may share information with payment processors; Google when you use Google Sign-In; infrastructure and service providers; app platforms such as Apple and Google where required; and legal or regulatory authorities where required by law or necessary to protect users or the service. We may share aggregated or de-identified information that does not reasonably identify you.
5. Local storage and similar technologies
Battleforge Evolutions uses local storage and similar technologies to remember your anonymous local account identifier, session-related data, app boot information, and functionality preferences. Session tokens may authenticate requests. Server-side sessions are designed to expire after a limited period, currently approximately 24 hours.
6. User content and public gameplay
Your player name, avatar, alliance membership, map/base presence, chat messages, public game actions, rankings, reports, and event participation may be visible to other players. Do not include sensitive personal information in player names, chat, support attachments, avatars, or other user-generated content.
7. Children's privacy
Battleforge Evolutions is intended for users age 16 and older and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided personal information, contact privacy@e-softinc.com.
8. Retention
Unless a shorter period applies, we may retain account, gameplay, support, purchase, security, operational, and log records for up to seven years, or longer when required for legal obligations, dispute resolution, fraud prevention, or security. Temporary session data expires sooner, and some in-game records may rotate earlier.
9. Account deletion and privacy requests
You may request deletion or privacy assistance by emailing privacy@e-softinc.com or using account deletion within your in-game profile settings. See the account deletion page for instructions and important limitations.
10. Your choices
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or withdrawal of consent, and to complain to a data-protection authority. You may also avoid placing personal information in public game content and remove uploaded avatars where supported.
11. International users
Battleforge Evolutions is available worldwide. Information may be processed in Canada, the United States, or other locations where we or our providers operate. Where required, we rely on appropriate legal bases such as contract performance, legitimate interests, consent, legal obligations, and protection of users and services.
12. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security. You are responsible for protecting access to your device, Google account, and game account.
13. Third-party services
Google Sign-In, Google Play, the Apple App Store, PayPal, device operating systems, and other third-party services have their own privacy practices and policies.
14. Changes to this policy
We may update this policy. When material changes are made, we will update the effective date and may provide additional notice through the game, website, app stores, or other reasonable means.
15. Contact us
For privacy questions or requests, contact privacy@e-softinc.com.